Pre-paid creation retainer
The pre-paid creation retainer for the photo shoot experience includes reserving Barbara’s time for the planning, creating and editing of your photographs, followed by the viewing session.
Destinations in and around Royal Tunbridge Wells are included in the price of the package. After 15 miles of travel a fee of currently £25 is charged. Barbara takes commissions throughout Kent, Sussex, Surrey, Hampshire, Essex and London. Feel free to contact Barbara Yeo Photography with questions.
Money back guarantee
Barbara offers a money back guarantee on the retainer if you feel that Barbara Yeo Photography has not fulfilled your brief. Barbara can work with you to get exactly what you are looking for, even if it requires scheduling a re-shoot.
Model and Property release form
This contract explains the terms of your photo shoot and protects the rights of Barbara Yeo Photography to the photos that result from the shoot. This contract will be signed right before the shoot.
As a professional photographer we hold a public and product liability insurance, covering injury caused to third parties or for damage caused to a third party property
We understand that sometimes things come up and a session will need to be rescheduled. As long as 48 hour notice is provided we can reschedule your shoot and your retainer will carry over. Please note that retainers can be forfeited if there is a no-show, 48 hour notice is not provided for a cancellation or there are excessive cancellations.
Once the photography experience is completed Barbara will upload a password protected gallery so you can choose your favourite images at a time that suits you (please allow approximately 14 days after the day of the shoot to allow for post-production work). This gallery will be available for two weeks. Payment can either be made via cash, cheque, Electronic banking or Paypal. All goods remain the property of Barbara Yeo Photography until paid in full.
Delivery time guide
Being subject to the lead times of the specialist manufacturers of wall portraits, albums and any other orders will be delivered approximately 4 weeks after payment.
Time guide for Christmas
Christmas shoots are recommended to take place by the end of October to guarantee delivery dates. A little earlier still, if you would like to have Christmas cards printed so that you have plenty of time to write and send them.
Alternatively you can purchase a beautiful presented Gift Certificate which can be sent to you in time for Christmas Day or any other special occasion where similar time constraints apply.
We will only use the information you give us to support the provision of services and products directly to you. We will not bombard you with marketing emails and, any we do send, will have the option to unsubscribe included. Service, pricing and technical alerts will automatically be generated while you are registered on our database. Your data will not be shared unless we are legally obliged to do so or, it is an operational requirement.
This document sets out how Barbara Yeo Photography uses and protects any information that you provide. By providing information, you indicate your consent to the use of your personal information as described in this policy. Barbara Yeo Photography is committed to ensuring that your privacy is protected and we abide by our responsibilities under the Data Protection Act. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
Collecting your information
Most of the pages on our website can be accessed without giving us your personal information.
For contacting purposes, we’ll ask you for your name, telephone number, address, email address, social media accounts and website details if applicable.
Using your information
We will use your personal information to provide goods and services, call you and to generate internal records for order management. We will email you service updates and use your name and email address to send company information to you. By sending this information, we are pursuing our legitimate interest to provide you with information regarding our products . You have the right to restrict this activity at any time. Just let us know or click on the unsubscribe link at the bottom of the email. We promise not to bombard you with information or irrelevant offers. Service alerts will automatically be generated while you are registered on our database and form part of our contract with you. We use MailChimp to send our company updates and service alerts. Please see MailChimp’s privacy notice for further information.
We may share your personal information with third parties where required by law, where it is necessary for our working relationship, or where we have another legitimate interest in doing so. We will not divulge personal information to third parties for the sole use of marketing. We may transfer your data to third parties operating or managing the website on our behalf, third-party payment providers, third-party social media providers, third-party mailing providers and third-party courier service providers. Those third parties may reside in countries outside of the EU (see section below). By submitting your personal data, you agree to this processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this notice.
Where we have given you, or where you have chosen, a password which enables you to access your account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Transferring your data outside of the EEA
By using our third-party providers like MailChimp, we transfer the personal information we collect about you to the USA to perform our contract with you. MailChimp are registered with the US Privacy Shield. This means that the USA has been deemed by the European Commission to provide an adequate level of protection for your personal information.
How long we will keep your personal data for
We will retain your data during the period we provide our service to you plus six years from the end of the last company financial year they related to, to comply with UK statutory record retention obligations.
How do we store your image files
We hold high-resolution image files on our server for one year from the date of photography. They are then archived or deleted. Small low-resolution thumbnails are held on our server for order history purposes. With signing our Model and Property release form we may use any of your images for display products or marketing without prior explicit additional consent. Should images be used for photographic competitions additional consent in advance will be obtained wherever possible.
Your rights to your personal data and complaints
You are entitled to know what personal information we hold about you and how that information is processed, which means you can ask us to do any of the following things notwithstanding UK statutory record retention obligations
• to access your data;
• to rectify any mistakes relating to your data;
• to erase your data;
• to stop processing your data;
• to receive an electronic copy of your data;
• to object to our processing of your data;
• to object to any automated decision making that we may do using your personal data; and
• (automatic) to receive a notification of any breach of your personal data.
Just let us know if you would like to exercise any of your rights. If you are unhappy with how any access request has been dealt with, you have the right to complain to the Information Commissioner by calling their helpline on 0303 123 1113 or starting a live chat at https://ico.org.uk/concerns/.
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We never attempt to associate IP addresses recorded by Google Analytics with your account when you are logged in. We use Google Analytics purely to give us an idea of how many visitors our site receives and which pages are most popular.