Fine Art Delivery, Returns & Refunds

Delivery

Delivery within 3 weeks following receipt of cleared funds. All fine art prints are securely packed in card tubes for despatch.

If you don’t love it, return it. Read on for details regarding our 100% satisfaction guarantee and for instructions on how to make a return.

Return Policy

We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

Choose from two ways to return:

Expedited Photo Returns
If your order arrived in less than satisfactory condition, speed up your return by following these simple steps:

  • Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
  • Attach your photos to an email and send them to info@barbarayeophotography.co.uk. Please include your order number, item number, a brief description of the reason for the return, and whether you’d like a replacement or a refund.
  • You will receive an email within 24-48 hours confirming that your photo return is being processed. If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.
If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

Regular Returns

If a product is perfect, but not perfect for you, we invite you to return your order for a full refund of the product cost (minus shipping charges) by following these simple steps:

  1. Either call us or send an email including your telephone number to inform us about the return.
  2. Complete the Return Instructions at the bottom of the packing list included with your order.
  3. Ship your item back to us at the address shown on the shipping list in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a traceable method.
  4. We will typically issue your refund within 48-72 hours of receiving the package.